• Rothe@piefed.socialEnglish
    1841·
    2 days ago

    Thank god for censoring “stole”. I don’t know what I would have done had I been able to read that word.

  • mkhopper@lemmy.world
    801·
    2 days ago

    We’re truly fucked as a society if the word “stole” offends/triggers/shocks anyone.

    • GreenKnight23@lemmy.world
      25·
      2 days ago

      as a thief, I am offended. btw I’m suing you because your transgender flag in your bedroom triggered my PTSD when I was “re-appropriating” it.

    • markovs_gun@lemmy.world
      6·
      2 days ago

      It offends advertisers. To be honest I would be really interested in seeing if anyone has actually studied if any of this shit even does anything. Like it seems like complete nonsense that seeing a coca cola ad next to a post about theft would make someone less likely to buy coke in the future but we are currently ruining society based on this premise.

      • theneverfox@pawb.socialEnglish
        1·
        1 day ago

        I don’t know if anyone has studied it, but I know why it exists

        It’s to sell higher quality ad slots. When a company goes to buy ads through AdSense, they get a ton of customization options. This one would be something like “avoid mentions of criminality”. And a lot of companies just check that, because why not?

        Companies do actually care about appearing next to NSFW stuff, because it “taints their image”

        How much does it actually affect sales? Who knows, marketing has kind of lost the plot, and Google has been caught rampantly lying about conversion metrics and the ad slots themselves in all kinds of ways, so I don’t think the data to answer that question actually exists

        • markovs_gun@lemmy.world
          1·
          23 hours ago

          I know why it happens, I just refuse to believe that these ad spaces are actually higher quality by any meaningful metric, especially considering how much they are ruining society.

          • theneverfox@pawb.socialEnglish
            1·
            19 hours ago

            I agree with that, I think marketing as a whole is largely a way to hack human behavior, and because it’s so insanely profitable it’s such a soft science it’s basically witchcraft

        • PalmTreeIsBestTree@lemmy.worldEnglish
          2·
          2 days ago

          Hard agree here. The internet was better before every single aspect of it got monetized. It was cool when ads were just banner ads on websites sometimes with silly gifs.

  • Ephera@lemmy.mlEnglish
    88·
    2 days ago

    Oh man, my workplace switched to an external IT support company, InfoSys, which pulls basically the same scam.

    When you open a ticket, they immediately write something underneath – typically a question that’s already answered in the ticket – because it shows up in their statistics as low response times.

    Then they’ll do shit like split up your ticket into three new tickets for no good reason.

    And if you happen to be on holiday for a few days and therefore don’t respond, they’ll close your tickets due to inactivity.

    Then you have to open a new ticket and link to the old ticket, if you can still access it, and then re-answer the same braindead questions again.

    Basically, if it’s something you can solve yourself, you should, because it will take more time to communicate back and forth with InfoSys.

    • Viking_Hippie@lemmy.dbzer0.com
      37·
      2 days ago

      When you open a ticket, they immediately write something underneath – typically a question that’s already answered in the ticket – because it shows up in their statistics as low response times.

      Fuck! So THAT’S why! I had wondered why the fuck companies would quickly restate my problem “just to confirm” and then take several days to respond after that 🤦🤬

      • boboliosisjones@feddit.nu
        5·
        2 days ago

        I work in IT and in similar systems, the reason from my perspective to do this is when a ticket comes in a timer will start ticking. Whenever the ball isn’t in our court that timer is cancelled. If i set status “pending user” and throw a dumb question it is paused. If more than 10% or whatever amount was agreed on when the contract was signed our company has to pay for not living up to expectations.

        There’s a lot of rule bending to make this work in our favour.

        Of course different providers will use different metrics like how long before the ticket was handled etc.

      • Monument@lemmy.sdf.orgEnglish
        3·
        2 days ago

        Online retailers, too. Item goes from ordered to processing to shipping in a half hour. Takes a week or more to go from shipping to shipped.
        Item can’t be cancelled without a restock fee if it’s in shipping — which is fine (I guess) if the item takes the provided time estimate to arrive.

      • Ephera@lemmy.mlEnglish
        6·
        2 days ago

        Yeah, I think, it’s important to name and shame, because they actively avoid providing the service that they advertise, but I do also expect this to be a common pattern in the industry. If you actually solved problems and did so permanently, you’d be out of business very quickly. External support providers have an inherent interest for things to work as badly as possible, so long as it does not get their contract cancelled.

        • Vandals_handle@lemmy.worldEnglish
          4·
          2 days ago

          If you actually solved problems and did so permanently, you’d be out of business very quickly.

          Naw, PEBKAC and ID10T issues provide an unlimited supply of tickets. Support is a gravy train even when done effectively.

          • Ephera@lemmy.mlEnglish
            2·
            2 days ago

            Well, yeah, you might just get pushed out by competitors who supposedly have much lower cost per solved ticket…

          • Ephera@lemmy.mlEnglish
            4·
            2 days ago

            Then you get other side-effects, like them ignoring or infinitely delaying tickets that are harder to solve. It’s a somewhat universal rule of capitalism: As soon as there is a metric for success, the goal is to game that metric as much as possible, because that maximizes the supposed success while minimizing costs.

            You can try to define multiple metrics to make this more difficult. And you can set a higher target value than necessary, so that even with the gaming, it’s still within an acceptable margin.
            But IMHO it’s still better to just treat it as a cost of doing business than to invest lots of money to try to make it measurable in an attempt to reduce the money spent.

  • Katana314@lemmy.worldEnglish
    39·
    2 days ago

    IT,

    Thank you for replying to my ticket. Unfortunately, the key word in your recommendation appears to be censored. Could you take a look at the safety filter and try again?

    • Peter
  • Klairabelle@lemmy.world
    11·
    2 days ago

    Does anybody else’s company do this with laptops? You tell them something doesn’t work so they take it and just give you someone else’s that had an issue they didn’t fix?

    • Corkyskog@sh.itjust.works
      8·
      2 days ago

      Um no… I work for a normal organization that has a financing deal for laptops and they don’t give a shit how many we go through as long as it’s not the contracts upper limit. Honestly I wonder where all these laptops go at the end of their 3 year term…

    • Digestive_Biscuit@feddit.ukEnglish
      2·
      2 days ago

      Sort of. Only because they don’t maintain their asset register correctly and the ticket system is shite. Dodgy equipment does end up going out but not always at the fault of the person issuing it.