If you’ve felt your burrito was smaller than it should be, smaller than in the commercials, the CEO agrees.
Well, ya know what? Hope that 10% savings really helped you. Because between diminishing portions, diminishing quality, raised prices, and health issues from contaminated food over the years, I’ve stopped going. Like, completely. Used to get it once a week or so. Now I haven’t had it since before the pandemic.
And I’m not the only one. My local chipotle in 2005 would have a line wrapped out the door, and down the plaza to 2 shops down. Just a continuous line, at all times, and you KNEW it’d be 45 minutes before you get your food.
Now most of the time when I walk by, I’ll glance inside and see no line at all. I could walk right in, and order. No waiting. I COULD do that…but still no.
I said this in another thread but Everytime I’ve gone to as chipotle to fix something as part of my job, the kitchen area has always been disgusting. Like brown water on the floor disgusting.
…why is the water BROWN??? Is this as obvious as I think, and I’m just refusing to mentally accept that it’s what I think it is?
lol, it’s usually just rotted food, pressed into surfaces and not properly cleaned, uncleaned drains so your not able to properly rinse the floors and whatnot, gross but not quite that gross
Like the other person said, it’s dirt, rotten food, unkept drains. It’s not poo or anything that disgusting but still way beyond what I consider acceptable quality.
I never eaten their food. So guess I missed nothing.
You missed the bloody underwear phase of the 2010s.
I don’t miss the lines, but I miss how good it looked behind the counter. Now I just don’t eat there and it’s much better
I wonder how bad their financials are if the CEO is publicly speaking out about this problem.
Chipotle used to be my favorite restaurant, but the last time I ate there was probably 2019. It just stopped being worth the effort of trying to get a full bowl.
It shouldn’t really require effort. If I wanted to expend effort, I would cook this shit at home. Which is what I actually do do, because fuck fast food price gouging.
I remember that chipotle was the restaurant for college campuses. Early 2000s and into the 2010s. But then…it became shit.
Other companies came in and they were better and cheaper.
Now I only go to Chipotle when I’m on the road and literally can’t find a better place. Hell, I’ll go to McDonald’s before I go to Chipotle.
They fell so hard.
Pretty sure they got acquired by McDonald’s around that time. So, no surprise there really.
Coincidentally, 2019 is when they got a new CEO, laid off almost all the corporate personnel and moved from Denver to Newport Beach. Weird that decapitating the company would have an effect on it…
I want to know what they did with the rice? Like it’s mushy and or has the wrong flavor. I think it used to have some lime juice in it, but now the rice being bad just overpowered the whole thing.
When chipotle first started the lines where long and the food was good. Their process flow was optimized for the constant stream of customers.
They had a large staff of people for the size of the restaurant so people had dedicated jobs with a few who spent all day cleaning.
They were always way under on their holding times for the food. They separated people handling hot and cold ingredients and the till.
From a foodborne pathogen aspect it was a really safe place to eat.
Then they overbuilt, increased their prices and lost quality control. Their customer flow started declining. With the decrease in customers, food was pushing holding times, crews were reduced so more cross-contamination occured, and cleaning fell way behind.
Today Chipotle can be referred to as “shitpotle” as the probability of foodborne disease is pretty much guaranteed.
There used to be a place in the town where I grew up that advertised “burritos as big as your head,” but they did not take large-headed people like myself into account. The burrito was smaller than my head.
Lionel Hutz would have taken that case for you.
I would have sued, but they were damn good burritos.
There is a place here in Seattle that has pictures of their burrito grande next to babies and they are of equal size. Somewhat ironically the restaurant is name Gordito’s Healthy Mexican restaurant.
By ‘healthy,’ they clearly mean the portions.
Yes! La Bamba! Was it a chain?
I’m not sure. I only knew of it being in one spot in Madison.
Then yes, because I was in Indiana.
I have my own photo of that same thing, took it in Chicago in 2013!
La Bamba in Madison? The burritos are yummy, but it’s a lie — not as big as my head, either.
The one I went to was in Indiana. Nice to see one of them is still around though.
This, but Qdoba.
Qdoba used to be great. Now it sucks as much as Chipotle.
At least those folks get some food. The chipotle near me tells people to order online and then does nothing until hours after the food was due and people complain.
The food is always ice cold too.
I don’t eat at Chipotle but I respect the CEO for admitting it.
Tip for chipotle: just order the kids meal, you get two tacos, chips, and a drink for less than $6 after tax.
Freebirds is better anyway, fucking fight me let’s GOOOOOO!
Can’t get that here in Chicago, so no way to know if you’re right.
If it was just 10% of restaurants skimping a little, the effect would not be nearly enough to show up on quarterly financials. The fact that he addresses this at all, and the fact that it is big enough to show up on financials, shows that it is a significant company-wide issue. I also note the weasel word, over 10%. That could mean 100%. My guess is the vast majority if not all of their locations were skimping, because corporate told them to. And now suddenly they realize they lost customer good will, and a lot of people just stopped going. It probably shows up in focus groups, if enough people said I used to eat Chipotle but they started skipping on portions so I don’t go there anymore, they realized they lost people. And an announcement like this is necessary because those customers aren’t going back to the store and won’t see the larger portion.
The link is about something else. Does no one actually click the links anymore?
Edit: The link is a video for me when I click it: something like cbsnews.com…master.m3u8. Seems to be issue with my app. Sorry about that.
We did read it. Don’t know what your issue is, but it seems to be an issue not affecting us.
Link goes to the correct article for me. Not sure why it took you elsewhere.
