Leaked Zoom all-hands: CEO says employees must return to offices because they can’t be as innovative or get to know each other on Zoom::Zoom CEO Eric Yuan discussed the benefits of in-person work in a leaked meeting.
Ice cream factory urges its employees not to eat ice cream.
Couldn’t have said it better myself! It’s like telling someone to work at an ice cream factory but not have any ice cream. Just doesn’t make sense.
You def couldn’t have said it better because you just repeated what they said
I’m going to choose to believe the CEO is actively trying to tank the share price for some reason. This is approaching get fired or sued by shareholders level.
Either that or a forced reduction in workforce without having to do layoffs.
It’s this. All the tech companies overexpanded during COVID when free investment money was everywhere. Now they’re all over staffed and want employees to self select out of employment rather than announce widespread layoffs. Meanwhile ruining life for everyone who can’t afford to quit.
That and seeing corporate real estate tanking. Its in the best interest of anyone who owns an office space to encourage return to work to try to help prop up the market long enough to exit.
But the “WORK FROM HOME” company should be doing EVERYTHING to encourage the activity that keeps THEM in business. It’s mind-boggling!
According to local news media, small businesses want this return to office because their restaurants are hurting. Doesn’t seem like they would lie about that.
They are not all overstaffed lol, that is total nonsense. Most “tech” companies are not FAANG or flashy startups.
These companies are greedy and trying to prop up real estate value while flexing on their employees, that’s all there is to it. My company is severely understaffed and still refusing to hire people out of sheer greed.
This is what I believe as well.
Companies noticed people like to give up when mistreated so they now bully them into it. Reminder: Soft Quitting is a Reactionary method. People wouldn’t do it at all if they were simply dissatisfied.
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Why tf do out of touch executives and managers always think that we want to make friends at work? I don’t really care to know any of my coworkers, I just want to do my job in a professional manner, get paid well for it, and then either go home or close the laptop and leave my home office.
Also the only creativity that the office gives me is how to creatively get around the Internet restrictions they place on us, or how to creatively appear to be working when there’s nothing to do.
If I wanted to make friends I’d go to a bar or something else that adults do together in groups, like bowling leagues.
Depends on the type of work. Workshops and strategy sessions are definitely better in person than online for me.
Okay so what are you getting from either of those that you can’t get from attending the same on Teams/Zoom etc.?
Workshops also just feel like school and the presenters always talk too fast, quiet, or accented for my hearing and ADHD to make it worth me going to one, some dedicated study time always was the better route for me.
Meanwhile strategy sesh’s are just conversations with an end goal, nothing difficult about that at all.
One thing people who are against work from home have to realize is that not everybody functions the same, some people do better remotely, others need the office.
I just wish we could be treated like adults and work in the way we feel most comfortable and efficiently without being mistreated over it and without being astroturfed against it by entities like the Wall St. journal and Bloomberg, sorry rich people but I just don’t give a fuck about your corporate property values.
Okay so what are you getting from either of those that you can’t get from attending the same on Teams/Zoom etc.?
I don’t get the “Bill, we can’t hear you; you’re on mute” twenty times per hour. Or the guy who doesn’t realize he should be muted but isn’t, and the chat is flooded with his background noise. I don’t get to whisper snarky comments about the presenter to my coworker whom I’m sitting next to. I don’t get to spontaneously engage people hanging around the coffee stand between sessions.
There are tangible differences between remote and in-person. As much of an introvert as I am, and as much as I love working remotely, I recognize that I do better collaborative work when I’m in-person. YMMV, but mine doesn’t.
Does your company not do water cooler sessions for your team? Also you can message people during presentations online to gossip. I just did it yesterday to make fun of some idiotic desperation move our execs are getting ready to pull.
When people say “you can’t do X remotely” what they actually mean is they either put no effort into it or they can do it, but it doesn’t feel the same to them, which is a completely different statement.
Okay so what are you getting from either of those that you can’t get from attending the same on Teams/Zoom etc.?
Firstly real human interaction. There is a lot of team building that can occur just from having lunch together. Second, just physically being able to put sticky notes or drawing lines and watching someone else do so without having to have someone try to point out where exactly they put something to you in a virtual whiteboard is way more efficient.
Workshops also just feel like school and the presenters always talk too fast, quiet, or accented for my hearing and ADHD to make it worth me going to one, some dedicated study time always was the better route for me.
Firstly if you just have a presenter talking to you, then that doesn’t sound like a collaborative workshop. Workshops might have someone who guides the discussion but never just presenters otherwise that’s not really a workshop and more just a presentation that can be done online.
Meanwhile strategy sesh’s are just conversations with an end goal, nothing difficult about that at all.
I am not sure what kind of strategy sessions you are having but when you are setting things like commercial STRAP for divisions of 20K or more employees, you need more than just a conversation. You need to draw out roadmaps, have working sessions, even the human interactions through lunches and dinners plays a big part.
One thing people who are against work from home have to realize is that not everybody functions the same, some people do better remotely, others need the office.
It’s not black or white. I am a remote worker who travels regularly. Would I ever give up being remote. No. More than half my job can be done from home and I am not wasting my time travelling to the office. But that doesn’t mean I don’t acknowledge when something is just better in person. Not everything is perfect remote and not everything needs to be done in the office. You can have a mix of both and choose based on the requirements of the task.
Additionally, the type of people who are in positions to set organizational strategy are usually the types of personalities that do function between in person because they are typically extroverted personalities. It’s not like I am suggesting you bring a developer to an on site session. I am talking about leaders.
Because the #1 reason why employees will stay at a job that underpays them is because they like the people they work with. And you can’t form those bonds remotely.
I agree with the first part, disagree with the second part. You absolutely can form bond remotely, some of my closest friends are online-only. I’ve even met some of my online-only friends IRL once or twice. I’ve become close with online-only coworkers too, honestly closer than I was with a lot of people in the office.
Remote work does work. Return to office is just a power grab by companies and real estate sunken cost fallacy.
Yes you can, what on earth are you talking about? I’ve been remote for 5 years now and I have close relationships with most of the people I work with, especially the devs on my team. Sometimes we’ll debug an issue or discuss something and then afterwards bullshit for a while on the phone.
Are people really this inept? You can have remote relationships especially if you make time for it.
Definitely disagree on this one. Worked a job across the pandemic that was completely virtual and I never met my coworkers in person. A number of us left about 6 months ago due to layoffs but we all flew out to meet up with each other last week and hang out. That’s almost an entire department of folk that now work in different companies taking the time and personal expense to travel and hang out with each other so I’d say a meaningful bond was built. It absolutely can happen, managers just need to be informed on how to do it. If any org should be prepared for this it’s Zoom. This is just being super lazy on the part of Zoom and having a lack of confidence in their own product.
But it doesn’t make sense. If I would have people which I like so much in the office would, you know, go to the office. If I don’t wonna go well… then I don’t like those people enough and there can’t be bonds anyway. We will just come, say hi, do job, go home. What a great creativity boost
Glad I’m not a stockholder, since the CEO basically says their only product, remote connectivity, stifles innovation and connection. What a world.
They’ve gained about 1.2 billion in market cap this week based on stock price. The super rich do not experience consequences.
Sure, that’s the sensationalist and reactionary headline, but I think the real lesson to learn from all this is that with remote work, like many things, moderation is key. The CEO is not implying “innovation” and “getting to know each other” is necessary for every meeting because it isn’t. So what he’s really saying is whenever those two aspects are necessary, Zoom won’t suffice.
I don’t think we should take any lessons from what CEOs say. If studies show that too much remote work indeed makes for worse results, I’m fine with it. If a CEO says it? Most likely a lie.
Seriously I don’t understand the mindset of people who treat everything a CEO says as gospel. How much is a CEO actually involved in the collaboration or innovation going on at the IC level? Somewhere between “barely” and “not at all” I’d guess. No doubt the CEO has personal reasons he wants people back in office, and just put some BS in the all hands meeting to make it sound good
If your CEO of zoom you have to believe in the product your company makes. Its the basic requirement. When he says this, its a slap in the face to every engineer and worker who has dedicated their life to making zoom a good product.
Its like the time the dunking donuts ceo said he doesn’t like donuts on Marketplace.
No, it’s like Dunkin’ CEO saying that donuts are bad for you… Much worse than personally not liking them
They should try using Teams, should solve the problem.
Better upgrade then networks dawg
The fact of the matter is when your company revolves around you being able to communicate and work from anywhere, it is a bad look for you tell people you can’t communicate effectively over the product you make. Anyone who knows business should know this and should know to keep their mouth shut and their policies focused on trying to destroy business.
Makes me feel like someone is paying to or making them do this. If it’s best for ‘THE’ WFH company to WFO, then every company can say it’s best their employees WFO.
Yes, the executives who are looking at empty offices with decades-long leases is what’s “paying” them to do this.
Greedy dumbasses around the world are subject to sunk cost fallacy, apparently far worse than normal people.
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I think he has a point. So many great ideas at my company were birthed sitting around the table while eating breakfast or drinking coffee.
People ask me stuff they they wouldn’t have sent a ticket about because “it’s not a big issue” and by looking into some of it we find way better methods of dealing with types of workflows.
It’s not the meetings where we find the best ideas. It’s during the coffee breaks. But you need you coworkers to have coffee breaks with so you have something to talk about.
That being said. I’m not American and we don’t have the American office landscapes or office politics.
My company is complete work from home. The issue is that people can’t imagine coworkers talking to each other and being friends while working remotely.
I spend half of most days in spontaneous voice chats with coworkers where we have these exact same moments. Spontaneous discussions leading to ideas that change the way we do things.
It’s not exclusive to being in an office. You just need to adapt to a new work style.
3/4 of the team I am on work from home, 2 of us full time, We have weekly scheduled meetings with no agenda other than to catch up and this is where ideas can come up, We haven’t all been in an office together since before the lockdown yet we continue to thrive. I also have most of each Friday blocked out to work with one of the team on whatever he happens to be working on that day. We just jump in a meeting and do stuff. And like you we are all open to just spontaneous chats at any time either by text or call. It works perfectly well.
I guess you also have those chats where you pull other people in during the conversation, Oh, Suchandsuch will have input, send them an invite to this meeting etc :)
I love it, I get peace and quite when needed to code, and all the interaction I need to make the job work.
We have a daily SUM which is supposed to last 15 minutes. It is usually over an hour, but work makes up at best 20 minutes. The rest is just us chatting.
We also have regular calls with other teams which follow a similar pattern.
It is easy to have “water-cooler” chats while working remotely.
It’s not exclusive to being in an office. You just need to adapt to a new work style.
I’ve spent 2 years in WFH during COVID and haven’t seen this working in any of the teams (even though there were attempts).
One problem is just that remote calls suck a lot, especially if you have latency and audio issues. People talking over each other, then saying “sorry” and waiting 20 seconds, audio too high or low or just poor quality etc. A lot of it could be solved with technology, but weirdly it hasn’t happened yet.
Idk, I leverage Slack huddles regularly and have absolutely no issues with multiple people hanging out and having casual conversations while working. We do these spontaneously throughout the day.
How old are your coworkers generally? My company is mostly on the younger side of things. We grew up with team speak, steam voice chat, and now are often in discord. This is not unfamiliar territory and has always worked well outside of the office.
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The thing is I spent a LOT of time in voice chats playing games as a kid. It always worked well then. It hasn’t changed at all. I don’t need to be on a video call. I jump into a voice chat channel and hang out. People come and go, and are quiet for the most part.
Having come from an office environment where everyone worked in cubes, it truly is no different. I don’t need to be face to face with coworkers, because I wasn’t face to face for most of the conversations we had in the office. We’d stare at our screens and talk over the walls.
When we were looking at each other’s faces, it was in the conference room. Those formal meetings are effectively replaced with video calls - and more often are effectively replaced with emails like they should be.
This probably largely depends on your field. But for me, my productivity is higher working from home, because at least at home I can choose when to tune out the noise. In the office, management was personally offended by me listening to music while working alone. I was told to focus on my paycheck if I needed help focusing.
Same here. What I hear from people who can’t innovate, collaborate, insert-activity-here, etc. while working remotely is that they have competency issues in their workforce.
Companies building great things creatively and remotely are not exceptional, and antisocial behaviours when working remotely are a problem with the person, not the technology. But it’s easier to blame the tech than admit your colleagues or team are dysfunctional so “back to the office!” It is for most. I’ll pass though.
Sounds like a small company you work at with tight nit group.
In the states, a good portion of jobs out there are soulless corporate jobs with predefined work. It’s just a grind.
Let’s be honest. If I discovered good ideas at a soulless corp, I wouldn’t be using those ideas at soulless corp.
I agree, but wouldn’t underestimate meetings. People say that you’re losing productivity, but IME the largest losses of productivity are caused by working on the wrong things, because of too little communication. Sometimes it’s things that are not needed anymore, sometimes it’s just aspects of the feature which are not important (e.g. overengineering) because of lack of context.
I’m not saying all meetings are always needed, but in larger organizations the sync between people and teams is very important.
Ideas don’t come from a coffee break, that’s superstitious nonsense.
You’re not going to sit there, and tell me what my own experience is at my own place of work. Fuck off.
Some person in WorkReform was defending mandatory RTO because an office environment was supposedly more secure. I called bullshit on their claims. Apparently a “cybersecurity expert” lol
I don’t care if companies want to waste resources on buying commercial properties. But don’t force people to go back to the stupid office. It worked for the past 3 years. Profits are higher than ever. People got to spend more time with their families since hours were no longer wasted commuting and sitting in traffic.
Also seems like many companies use this culture bullshit as a reason to force RTO. Motherfucker. I produce output. You generate capital. You pay me. That’s our fucking relationship. Fuck your “cUlTuRe”.
Did you have a counter argument for calling bullshit? Because he probably had a point, there is definitely a niche for that level of security. It just generally involves state secrets.
Certain classifications of documents require access only from physically secure locations, called SCIFs, where all access is monitored and logged. Things like phones and cameras aren’t allowed to prevent any data leakage.
That’s not too say you can’t be secure remotely, but really only against outsiders. Good luck stopping an employee from taking a picture with their personal phone of classified blueprints off their monitor at home. Good luck even knowing they did it before the data is gone.
When you factor in social engineering being the most successful type of “hacking”, an office setting is undeniably more secure. However, most offices don’t need that level of security, because data breaches aren’t a matter of national security, so remote is an acceptable risk.
I don’t want to ‘get to know’ my coworkers. I’m not there for friendships, or a pseudo family. I’m there to do a job and be paid for it.
But, this might just be my introvert side.
No it is not your introvert side it’s the side that knows your value. You know you can provide the same (or more!) value out of office than you do trapped in some fucking open floor plan that’s constantly loud and distracting.
This is just corporate bullshit for “go fuck yourselves we want more control over you and want to do it in our fancy building again”
They want to usher in bullshit like THIS: https://www.businessinsider.com/jpmorgan-chase-employees-describe-fear-mass-workplace-data-surveillance-wadu-2022-5?op=1
If they wanna do crazy tracking they don’t need you in the office. They can just force you to install Spyware on your computer and send you a Logitech Webcam that needs to stay on.
I’m glad I’ve always worked for sane companies. At the end of the day, you gotta treat the employees like adults. If you feel they aren’t doing enough, fire them. Don’t try and micromanage. But megacorps probably do see some minor bonuses to productivity otherwise they wouldn’t do it.
It’s just not worth the headache for regular companies, I think.
It makes me wonder if there’s a deeper reason besides the real estate thing, that compels CEOs to try to bring workers back to the office.
Consider: If you’re at the office, you form stronger attachments to your coworkers. You’re more likely to make friends with them and so on. You create bonds. Another way to say this is: you create ties that bind you to your job.
Now, you could use all those extra commute hours to make friends with non-coworkers, and then you don’t lose much in terms of social life. But if you did that, you’d want more time with those friends. You’d have bonds that pull you away from your job instead of into it. There’s a reason employee satisfaction surveys always ask if you have any friends at work.
If you have the time and motivation to form friendships outside of work, you’re going to want more time outside of work. And things like 4-day work weeks. And unions will help you get more time away from work, too.
CEOs don’t want you to form bonds outside of work. Only inside of work. Marry your job, they say. Come worship here, as it is a church.
That makes so much sense.
My pre pandemic job was amazing because of the people I worked with. They were great fun and we would also go out together at the weekend.
After lockdown load sof people moved on to higher paid roles as did I.
My last 2 jobs have been friendless, even the hybrid one because even if you’re in the office, others are out so you’re still not forming relationships.
It would have worked better if it was an “everybody works from home Monday and Friday” but that removes all the flex…
Today in my remote job I have no work friends, but I also got a dog, spend loads of time with my new friends (neighbours who also have dogs), am completing a full time degree while working full time bacuse I have no commute and generally I’m significantly happier.
My house is actually tidy too because my 5 min breaks are tidy up breaks rather than piss about distracting someone else breaks.
nope! It’s not just an introvert thing! I work with extroverts that have actual friends OUTSIDE work they do not miss office work either. I won’t lie and say it’s all roses, but WFH is way better than the alternative and blaming the extroverts isn’t the problem. THere is indeed a third more insane human outside the intro/extrovert spectrum, the officevert. or something.
Some of the best relationships in ny life have been with people I’ve worked with. It’s the one thing I miss a lot since we started working from home.
Still not worth going into the office, lol. The freedom is too good. But working from home does sort of mess up the work/life balance. I’m basically always on call these days and don’t have a set routine.
Sometimes that means not working much for a day or two and then working until 11pm on others. Whereas at the office I typically left at a quarter to 5 and turned work off in my brain until tomorrow 9:30am after the first coffee at work.
Having said all that, I encourage people to try and be friendly with their coworkers. Networking and friendships are valuable things. Both for your career and also just fulfillment. I found that the consistently best way to get raises and promotions in a company is simply to have most people you interact with like you.
And that really isn’t hard to do, just takes a bit of authentic conversation and positive vibes. Seriously. If you want to make more money and advance your career - be likeable. It will get you a magnitude more than hard work alone. (Although of course hard work doesn’t hurt)
Well that was an impressive way to destroy your entire business model
Ya, this guy is toast. He just told the world he thinks his product sucks - the sane know he’s wrong at least.
From a security perspective, the product has sucked for many years now, but it never halted their popularity. If he can survive Apple needing to intervent to remove a web server they installed on people’s machines, he’ll survive this.
It’s not about improving productivity, increasing innovation or ‘sharing best practice’, as a former workplace put it. Corporations are forcing a return to office work in an attempt to curb a post-COVID real estate crash - which we honestly need since we have far too many luxury offices being built and not enough homes.
For one place where I used to work, RTO drove down staff morale to an all-time low (already low due to high workloads and bad wages) and pushed the staff turnover rate in my department to 95%. They ended up having to outsource the function to an overseas firm.
Corporations are pushing RTO because their senior leadership doesn’t know how to lead in a modern system.
I won’t argue some amount of “responding to waste” isn’t there, but this “problem” only exists when the culture isn’t healthy enough to be properly managed remotely, which frankly is not that hard.
“Oh no, how terrible”
- C suite looking at all the salary they’re saving
Why would companies that generally avoid owning real estate act against its own self interest for the profits of real estate companies?? I don’t see the connection.
Lots of companies and executives invest in real estate. They see their holdings dwindling and decide its time for the unwashed masses to get their asses back in the office
there might be exceptions. but as a rule tech companies AVOID investing in real estate.
This has always been the method. I’ve worked in startups for years, and there’s always a game-changing pivot that causes a staff exodus. They replace the with contractors until the company succeeds in the pivot or crashes and burns.
Return to office is just a pivot. If the talent leaves and gets replaced, hopefully their leadership can right the ship. Otherwise it’s those who departed who made the right call.
and pushed the staff turnover rate in my department to 95%. They ended up having to outsource the function to an overseas firm.
Sounds like their reason behind implementing the RTO plan was successful then.
People keep bringing up real estate because everyone thinks the rich are evil and this move must be money related somehow.
Now, I too think they’re pretty rotten for the most part.
But returning to office is not about real estate.
Companies are ruthless and if they can increase profits at all, they will do pretty much anything to do so. Firing long-time workers, destroying the planet, etc. So if they had to destroy the real estate market to make more money, they would.
My point here is that if it was just about money, everyone would remain WFH. They could downsize the office, or even lease out the space to the companies that are returning to the office.
So then why are they doing it? It’s their preference. They prefer having their underlings in the building and enjoy seeing everyone from their corner office. They like feeling powerful which is harder to do when everyone who works for them is at home.
They might also have the kind of personality where they get more work done with others around, and they can’t imagine it being different for other people. Many high-up executives only got that far because they have very extroverted personalities.
Not everything a rich person does is strictly about money. Otherwise they wouldn’t buy mansions, supercars, private planes, etc. Apple wouldn’t have built the billion dollar donut office. They do these things because they’re powerful and want others to know.
Or, it’s a combination of numerous factors, including commercial real estate. There’s no one single explanation that fits for every company reverting WFH.
It’s not commercial real estate. There’s no reason for a CEO to care about real estate. This is just the reason given by people who believe all companies only ever do things for the money. So they’ve made up a reason they think fits.
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I mean, the guy that heads Teams literally said meetings and subsequent overuse of Teams due to ease of making and doing meetings, is a productivity killer.
I agree. The problem is meetings.
The meetings I’m forced to go to at work almost always have nothing to do with my actual job, but do include the owner telling us how much money the company is making in chart and graph form for 20 minutes, which helpfully reminds me that I’m being severely underpaid.
Yes, I am preparing my resume.
And the idiots who schedule many of them…
Sounds like to many meetings. Can’t do work at a meeting.
I can. Have a meeting in Citrix and I happily work while people yabber on in the background.
The real killer is the face to face meetings. My group supervisor now demands anyone in the office on a particular day go into his office for the team meeting. That’s a real time waster.
People online can’t hear us properly standing around in his office. Can’t get work done while standing in there.
Just let me work from home so I don’t have a bunch of people wander over to me to ask stupid questions during the day.
If you want something send me an email and I’ll get to it when I have time. Walking into my space, making me take my noise cancelling headphones off so you can yabber at me and break my concentration is so annoying.
I’m untouchable at home. I work until I need a break, then quickly sort questions and queries, then get back into my groove for another hour or two.
maybe they should use teams
It’s purely about control. WFH is cheaper and more efficient.
