It turns out that more technology in cars isn’t necessarily something customers want, and it’s not really improving their driving experience. We know my thoughts on the matter, but I’ll do my best to stay impartial on this latest survey from JD Power that shows most customers don’t appreciate technology in cars unless they can see a clear benefit to them.
JD Power’s 2024 U.S. Tech Experience Index Study evaluated over 81,000 drivers’ experience with “advanced vehicle technologies” in 2024 model year vehicles after 90 days of ownership, It turned out to be a pretty mixed bag when it came to what people liked using. There are a number of tech features that customers like using because they feels that it answers their needs, but at the same time there is a whole lot that don’t get used very often or are continually annoying, according to the survey.
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Peak technology enjoyment in a car includes
- multiple zone ac
- heated/ventilated seats
- real buttons and not FUCKING CAPACITIVE TOUCH
- android auto/apple car play
There’s some other minor tech that’s fairly nice that I haven’t seen in cheaper cars. Lights under the door to light up the ground on dark nights for when you’re getting out. Just solid utilitarian tech right there.
My single piece of favorite car tech is the cruise control that follows the cars ahead of you and brakes when necessary. I barely use my feet for driving anymore.
Ah yea adaptive cruise control with lane assist is my jam.
I’ve been driving spoiled with Lane Keep Assist. I’d like to continue to keep that as a thing in all cars.
Also, I used a Ford Escape as a rental this weekend, and holy shit I hate having to wait for the startup animation to complete so I can finally mess with the A/C and have it going on full blast after sitting in the hot sun all day. My Santa Cruz has actual buttons for all the climate control stuff and I had no idea I’d miss it so much until now.
lane keeping and radar cruise control are pretty great driving aids, I gotta admit.
I have to say I prefer launching climate control from my phone before I ever get in the car. And also I’d rather have the cabin try to keep a temperature automatically instead of forcing me to dick with the temp of the blowing air.
How about the unnecessary tech that just shouldn’t be allowed.
- Doors that are not primarily manual to open or unlock.
- Touchscreen of any type. I’m okay with capacitive touch buttons but they should be in a fixed location and physically distinguishable from other surfaces.
- Electronic e-brake
- Replacement of any of the main driving functions with anything that is not physical and tactile (turn signals, windshield wipers, headlights)
At least in the US I feel like technology has leapfrogged regulation.
Electronic doors can just fuck right off… Just another thing to break… I’d even go so far to say motorized windows these are great until the motor dies and you can’t shut the window.
I’ve seen waaay more manual handles break than electric windows…but that might be somewhat biased by the sheer age of most of the cars with manual windows…still, rarely ever even heard of an electric one breaking…is that common where you live?
Electronic e-brake
I hate electronic e-brakes. How am I supposed to impress women with handbrake turns without a hand brake?
i absolutely love it when it’s paired with manual transmission and an auto-break function:
when you stop, for example at a red light, and press the break while standing still for a bit, it goes into auto-break mode.
when you then release the clutch while in gear (neutral gets ignored), it automatically releases the hand break, so you can perform a hand break assisted start from standstill without having to touch the actual hand break!
this is excellent when you’ve stopped at an incline, and generally really useful!
but i get the skepticism…i was extremely skeptical at first too, but you get used to it quickly and then it feels weird when it’s missing or turned off in another car… there’s just no reason not to use this feature it’s simply great!
My car has that and a manual handbrake and, yes, it is quite nice.
I just use it for parking. And I like having a physical parking brake. I don’t trust the function of it when it’s just a button.
- rear camera.
My current ride is peak technology imho:
- Crank windows
- Cold, manually adjustable seats
- 5 speed transmission
- Knobs and levers, minimal buttons
- MSRP under $10k–
Comfortable seats
A suspension that is comfortable over bumps, but not floaty or bouncy and slightly firm under compression.
You’d like the 2020+ Q50 then
- lane assist
- adaptive cruise
We need some serious federal regulation against bullshit in vehicles.
Every function that is normal to use while in motion needs a physical button.
Absolutely no fucking spyware reporting back to the manufacturer.
give me buttons and dials, not touch screens and ai. I want to drive, not check social media. I’ll be keeping my 2009 until the engine locks up.
All I need is Bluetooth in the audio system and a place to hang my phone. Beyond that, things that don’t make my car move or my body comfortable can go to hell.
That’s the biggest (and dumbest) reason I’m looking forward to my next car. So I can play music seamlessly through Bluetooth.
I have a 2016 with Bluetooth but it literally will only let me use it for calls/texts.
Edit: Thanks for the suggestions, but I do have a Bluetooth receiver. It’s just cheap and a pain. I have to power it on separately, occasionally re-pair my phone, and the chords get worn out and need replaced every so often.
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See if your car is on the website niftycity you might be able to get a piggyback adapter from them to run Android Auto & Apple Carplay through your OEM setup.
They no doubt sell rebranded versions of the same stuff you can find on AliExpress but they do the hard parts of working out all the bits to make it all nicely integrated with the OEM setup rather than having to research which obscure cables you need to buy.
Does your car have an AUX port by chance? Mine was the same with the Bluetooth limited to calls, but with a $20 adapter on Amazon I converted my unused AUX port to Bluetooth audio. Aside from that ONE thing I love my car and am thrilled to have this solved, especially so cheaply.
And rear parking sensors. I don’t want a fancy camera+screen system, but simply an ultrasonic sensor which beeps if you’re going to hit something
I do like my cameras, but I have a truck where they are wildly helpful. In a small car, I don’t value them as much.
I don’t hate tech in my car.
I hate unnecessary, poorly designed tech in my car.
Current tech design unnecessarily complicates and obscures what should be simple and easily accessible functions. That’s more than just irritating, it’s dangerous.
BRING BACK THE FUCKING BUTTONS HOLY SHIT
Yeah, let me keep my eyes on the road. I’m not a huge fan of mini coops, but the dash setup of the ones I’ve driven are my favorite. They’ve got unique toggles and knobs, made it easy for me to memorize functions without having to give it any thought
I guess I’ll be alone in saying I don’t want a bmw cockpit with a button for every feature of the vehicle.
I like the rocking, turning console selection wheel Audi does, and I like the two wheels that also click forward and back on the steering wheel that Tesla does (and also gear stalks with buttons on the end). The only other thing that should maybe be a knob or button is climate temp or blower speed, but that is nicer when it’s adaptive like a thermostat.
Minimal interface for me please, just don’t force me to touch navigate the touch screen while I’m driving.
Car companies don’t care, they think the tech gives them an excuse to charge more even though a lot of the tech is actually cheaper (a single touch screen instead of all kinds of knobs and buttons) plus it’s a way for them to collect more of your data to sell. Before buying my next vehicle, I want to make sure I can easily disable its internet functionality through hardware so that it doesn’t phone home.
No one hates the tech in their cars, ABS is universally loved. What people hate is tech working not in tandem but against them
I’d argue that touchscreens in cars is pretty dumb for the most part. Detents and buttons are incredibly effective physical feedback systems that are being thrown away for them, sadly.
I still can’t believe they’re legal. Interacting with your phone while driving is against the law but for some reason when it’s a part of your dashboard it’s a-ok?
Honestly, I always thought that “hands-free” phone use isn’t really all that safe either - for some drivers, their brain being distracted by the call is what makes driving while “on the phone” dangerous. Heck, even having to pee really bad is worse than being tipsy.
I don’t like tech in cars either… I like EVs bit the thought of dealing with that center screen for everything is just lame. Another thing that sucks are the fobs… Who asked for those? If I want to go swimming I now have to take apart a little plastic thing and stick it in my car
Another thing that sucks are the fobs…
I really don’t like those either. I guess it’s okay to give people the option, I know that it’s handy to unlock the car from a distance if you’re loading kids or pets in the car. But give me a simple key/transponder if I just want to have a key on a keychain.
Also, I keep seeing more reports about those wireless unlock and remote start fobs being relatively easy to spoof, and the whole system seems comically insecure and fragile.
I can’t believe how much more money such a faulty feature costs too.
That’s true, but then you see how easy it is to open up a car with a traditional lock using one of those shims.
then you see how easy it is to open up a car with a traditional lock using one of those shims
True. As far as I can tell, most competent thieves can get in most cars, and it’s trivially easy to break the window out anyway with small tools. I’m not even sure of car alarms deter thieves anymore. The real deterrence is the interlock that prevents them from taking anymore than your stereo or loose change, and the interlock/transponder doesn’t require a fob.
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Most cars won’t lock with the key fob inside them, and no one in the driver seat. So you might be leaving your car unlocked. That being said, the fobs are gasketed and water resistant, they should be able to handle a swim, no problem, but if you’re concerned, a ziploc baggie should do the trick.
I’d say the benefit of the fob outweighs the “cost”. Take it from someone who has had access to all 3 generations of entry tech (key, fob, keyless) at the same time, you’ll really miss it when you don’t have it.
Summary: Computerized touch screens and ‘smart’ features with poorly thought-out UI and UX are a solution in search of a problem.
Start with what directly benefits the user and driving experience.
Go from there.
Why can’t some manufacturers just have a phone cradle instead with the backup camera on a screen in the rear view mirror? I hate waiting for my car to boot up just to put on some music.
It’s not about the drivers, it’s about cheaper costs and normalizing subscription services for your vehicle.
I like the tech in my car, it has knobs and buttons. But then again it is from '91.
I drove a 2020 pickup while taking turns on a family trip. I jumped on the chance to get a 87 Chevy C10. Nothing I want, that I can’t get with a cellphone mount. The 2020 truck feels like I’m driving a lifeguard’s chair around.
Yeah huge trucks can just fuck off
Yeah I use a little FM transmitter tor audio, kinda tempted to use an old retro sterio kit I got at auction so that I can use a tape deck.
I may try to solder an AUX into the stock radio and hook a BT receiver into it. I do like a clean appearance and I don’t listen to the radio anyway.
Never have tried that, but now youve made me curious if mine already has an aux, it was a government car and was last used by IT before I got it at auction earlier this year.
I was helping my mom shop for a new car, and we discovered she needed the requirement of “physical AC controls”.
Everything is all on the touch screen.
Visited my parents while they were in Florida recently. Drove their rental car to the store, it was a newer model with “Lane Assist Technology.” It was terrible. Tried to swerve around a pothole, and the steering wheel vibrated and steered me back into it. Same thing happened as I angled the car to enter a roundabout, the damn thing just steered against me! It felt like at any time the car might just “decide” to swerve me into oncoming traffic! I’ll never buy a car with that trash masquerading as tech. Absolute garbage feature.
I have to back into a parking spot in a shitty, shared driveway. If I don’t throw my (automatic transmission) car into neutral and coast into place, my car will decide I’m too close to the curb and just slam the fuck out of the brakes while still several feet away from where I intend to be. It sounds awful and it scared the absolute shit out of me several times before I internalized the workaround.
Good thing I’m not a fan of the backup camera in general, or this problem would be even more irritating, since the camera turns off when I go from reverse to neutral.
My parents’ cars (which I drive often) both have backup cameras but my own car doesn’t. I often find myself backing up in my own car while staring down at my screen-less dashboard instead of looking behind me or in the rearview mirror.
Should have a setting to disable that.
Sounds like you used it on poorly marked surface roads.
Most lane systems do pretty well on well marked highways. Very useful for doing long drives.
It was actually a well marked/maintained road, the pothole I refer to was more like a sewer manhole with a deep depression. Didn’t drive it on the highway, but my mother did, and said she was equally alarmed by how often the steering would “right itself” when she was trying to merge or change lanes.
Merge lanes are definitely not the best. I disable then.
As for changing lanes, your mother doesn’t use her blinker. That temporarily disables lane keep.
Yeah. I wished Lemmy was different then Reddit but nope, bitchin gets the upvotes.
2014 impreza. No screen at all. I bought a phone mount that shows waze and charges my phone.
I have cruise control and heated seats. And I can operate both with gloves on!
Don’t need a backup cam because my windows and mirrors are good.
I will drive this car until it dies, and then I’ll replace the head gaskets and drive it until it dies again. And then I will replace the cvt and drive it until it dies a third time.
Unfortunately there’s nothing you can do about the NY road salt. The frame will be left, flake by flake, in the gutters of 490. It’s the only thing that can take this car from me, and it is its inevitable fate.
I want fucking buttons!
