• pop@lemmy.ml
    link
    fedilink
    English
    arrow-up
    35
    arrow-down
    1
    ·
    7 months ago

    They’re outsourcing many of their workforce abroad. Like Microsoft, I expect more of these “isolated” accidents to happen.

      • TheGrandNagus@lemmy.world
        link
        fedilink
        English
        arrow-up
        22
        ·
        7 months ago

        Company tries to cut costs by outsourcing to another company with lowly paid employees in another country, often India or Pakistan, where the outsourced labour (that all too frequently hasn’t been properly trained in the company’s procedures) often doesn’t share the same first language leading to misunderstandings, made worse by the difference in office hours meaning the teams often can’t communicate with eachother in real time (the timezone factor is a big one IMO).

        It’s an issue affecting a lot of tech companies right now, including where I work (HPE). But I guess it must work out as being cheaper despite the issues, otherwise it wouldn’t be happening.

  • shalafi@lemmy.world
    link
    fedilink
    English
    arrow-up
    27
    arrow-down
    2
    ·
    7 months ago

    Better article:

    https://www.theregister.com/2024/05/09/unisuper_google_cloud_outage_caused/

    They restored from another cloud service. Were I in charge, I’d still be leery of not having that data on my own drives. I have my Windows libraries mapped to my ghetto RAID 0, and those folders are in turn backed to Google. If all else fails, I have a local backup. And this story reminds me, I haven’t installed VEEAM on this new PC…

  • kat_angstrom@lemmy.world
    link
    fedilink
    English
    arrow-up
    20
    ·
    7 months ago

    Yeah, this has definitely happened before, we just don’t hear about it in the news. I am personally aware of a Canadian non-profit whose Google accounts were nuked with no notice or explanation last year, leading to massive disruptions for 150 staff and even more clients. They never found out why, and had to restore from backups onto a brand new Google business account

  • LeTak@lemm.ee
    link
    fedilink
    English
    arrow-up
    20
    ·
    7 months ago

    Waiting for the news “Google deleted users account, now they lost access to their passkeys and with that to all other services” It can only be a matter of days until it happens.

  • markon@lemmy.world
    link
    fedilink
    English
    arrow-up
    19
    ·
    7 months ago

    But you can’t trust regular people to have open source ASI, but don’t worry, we won’t fuck it up.

  • billwashere@lemmy.world
    link
    fedilink
    English
    arrow-up
    20
    arrow-down
    1
    ·
    7 months ago

    “This should not have happened.”

    Duh, ya think?

    Google Sales Engineer: oh I see you didn’t purchase the “Do not randomly nuke my cloud” option… well there’s the problem.

  • Wappen@lemmy.world
    link
    fedilink
    English
    arrow-up
    9
    ·
    7 months ago

    Google Cloud counts about 60% of the world’s 1,000 biggest companies and 90% of generative AI unicorns as its customers

    What exactly are generative AI unicorns?

  • BearOfaTime@lemm.ee
    link
    fedilink
    English
    arrow-up
    11
    arrow-down
    3
    ·
    7 months ago

    This is a “one of a kind” error.

    OK, that it can happen at all is a problem. And sorry, but the idiots who put their data in with Google should be fired.

    I get offloading risk, little good will that do when your company goes tits up.

    • slimarev92@lemmy.world
      link
      fedilink
      English
      arrow-up
      5
      arrow-down
      1
      ·
      7 months ago

      Where would you put their data then? Self hosting is not exactly safe either.

      At the end of the day, every approach has its tradeoffs. Using a reputable cloud provider is a very valid choice.

  • Juice@lemmy.world
    link
    fedilink
    English
    arrow-up
    6
    ·
    7 months ago

    Suddenly, using what little 401k I had for a down payment on a house doesn’t seem so bad lol