One of the major issues is counterfeit baby products, specifically sleep products. In the US, sleep spaces for babies are highly regulated. The terms “bassinet, crib, and playard” are terms that can only be used for products that pass rigorous ASTM testing. If something doesn’t complete that testing then they are not allowed to use one of those terms in ads or on their manual. This is why you’ll see many products listed as “loungers” because they’re not safe for sleep. There are hundreds of products online that are horribly made and steal manuals of actual approved products. Amazon is notified (groups I’m in notify them) and they don’t care. There are also products that aren’t knock-off versions of things but just flat out lie and say a product is safe for sleep when it isn’t and will use one of the protected terms - which makes the sale of them illegal.
Who is they? Warehouse workers? Because without getting into too many details, I know someone fairly high up at Amazon corporate, and if I recall correctly her colleague runs a whole…divison? I don’t know, largish multi-person unit…and their whole job is addressing the counterfeit problem. I think it’s just really hard to do.
Well the easiest solution is to go back to having Amazon be the seller of products on Amazon, but we all one that ship sailed.
But if the problem is shared bin storage, the solution isn’t free, but it’s also not as expensive as lots of buyer confidence:
Tag every item with a QR code indicating its source when it comes into the distribution center. Use that code to identify the bad actors when there are returns and ban them.
“But what about products not shipped by Amazon?”
In that case, you know who sold and shipped the product, and if they can’t get their shit together they shouldn’t be allowed to work with Amazon.
Amazon has a policy of binning items with the same UPC together, regardless of the source. What this means is if you buy a valid product and any vendor who is part of their warehouse storage system sells counterfeits, then there is a chance of you getting a counterfeit part, regardless of who you buy from. This reduces the number of locations required for a given item. It just requires that you trust your vendors to not counterfeit. If they were kept separate you could easily see who is selling counterfeits, but it would require more space.
So Amazon has traded the ability to sell parts from verifiable vendors for short-term profits. At this point in the game, your best assumption is if there is any knock-off company selling the product you wish to buy you have no way of knowing it it’s legitimate or counterfeit. This is currently diluting their brand and will ultimately impact their sales, if not their profits.
Amazon makes something like 80% of their profit off of Amazon web services. They have no reason to give the tiniest crap about any physical product they will ever sell ever again.
I recall watching a video about the nature of how things are stored at Amazon warehouses - basically if there are multiple sellers offering the same item it all goes in the same bin. Even if you are providing a genuine product, there’s a very good chance one of the other sellers is not, and that counterfeit gets sent out attached to your seller ID. Then you get a complaint for selling a counterfeit item someone else provided.
Then when that seller is caught and booted, they just register another trademark with 5-10 random characters and do it again. This is causing a massive headache for the US Trademark Office as well.
There is a million times more counterfeit/fake items at amazon than you think, and they dont care one bit to fix the problem
One of the major issues is counterfeit baby products, specifically sleep products. In the US, sleep spaces for babies are highly regulated. The terms “bassinet, crib, and playard” are terms that can only be used for products that pass rigorous ASTM testing. If something doesn’t complete that testing then they are not allowed to use one of those terms in ads or on their manual. This is why you’ll see many products listed as “loungers” because they’re not safe for sleep. There are hundreds of products online that are horribly made and steal manuals of actual approved products. Amazon is notified (groups I’m in notify them) and they don’t care. There are also products that aren’t knock-off versions of things but just flat out lie and say a product is safe for sleep when it isn’t and will use one of the protected terms - which makes the sale of them illegal.
It’s what happens when it turns into a marketplace where 3rd party vendors can sell to.
This is not a secret
I always thought there’s exactly 0 counterfeit/fake items at amazon, so … 0 times million … phew…
/s
Who is they? Warehouse workers? Because without getting into too many details, I know someone fairly high up at Amazon corporate, and if I recall correctly her colleague runs a whole…divison? I don’t know, largish multi-person unit…and their whole job is addressing the counterfeit problem. I think it’s just really hard to do.
Well the easiest solution is to go back to having Amazon be the seller of products on Amazon, but we all one that ship sailed.
But if the problem is shared bin storage, the solution isn’t free, but it’s also not as expensive as lots of buyer confidence:
Tag every item with a QR code indicating its source when it comes into the distribution center. Use that code to identify the bad actors when there are returns and ban them.
“But what about products not shipped by Amazon?”
In that case, you know who sold and shipped the product, and if they can’t get their shit together they shouldn’t be allowed to work with Amazon.
Amazon has a policy of binning items with the same UPC together, regardless of the source. What this means is if you buy a valid product and any vendor who is part of their warehouse storage system sells counterfeits, then there is a chance of you getting a counterfeit part, regardless of who you buy from. This reduces the number of locations required for a given item. It just requires that you trust your vendors to not counterfeit. If they were kept separate you could easily see who is selling counterfeits, but it would require more space.
So Amazon has traded the ability to sell parts from verifiable vendors for short-term profits. At this point in the game, your best assumption is if there is any knock-off company selling the product you wish to buy you have no way of knowing it it’s legitimate or counterfeit. This is currently diluting their brand and will ultimately impact their sales, if not their profits.
Amazon makes something like 80% of their profit off of Amazon web services. They have no reason to give the tiniest crap about any physical product they will ever sell ever again.
It’s not hard to do it, its hard to do it and make the same amount of money…
I recall watching a video about the nature of how things are stored at Amazon warehouses - basically if there are multiple sellers offering the same item it all goes in the same bin. Even if you are providing a genuine product, there’s a very good chance one of the other sellers is not, and that counterfeit gets sent out attached to your seller ID. Then you get a complaint for selling a counterfeit item someone else provided.
Then when that seller is caught and booted, they just register another trademark with 5-10 random characters and do it again. This is causing a massive headache for the US Trademark Office as well.