I actually want to get into IT. I like tech, don’t mind dumb situations, and enjoy helping people, and doubly so if it’s sarcastically helping people. Fucking shame every company wants like fourteen degrees and your first born for a level 1.
Certifications certifications certifications. Get your A+ or net+, apply for shitty remote help desk jobs like support.com. They will suck and you’ll get back to back calls, but keep your ears to the ground and a few months experience should be all you need to hop to something else.
A lot of places are desperate for competent techs. Degrees don’t prove anything, I’m fact it seems like kids are graduating with these technical degrees and zero actual practical knowledge.
Source: My decade long IT career off just an associates degree.
I can confirm this. I was able to get a decent job right out of highschool with my certs I got at a technical college. Really as long as you can prove that you’re a fast learner, passionate about tech, and have the skillet to back it up it’s not hard to find a job. In my experience at least, which to be fair is only 6 years
Absolutely correct. Every single place outside of giants like Google take equivalent work experience instead of a degree. I dont even have an AA but I have 16 years experience and 11 certifications and make low 6 figures.
I have had an IT role and been a controls engineer for many years now. There is a fair amount of overlap in duties and you only need one degree for that. Basically, a lot of it is IT for machinery. I have a hell desk support team who keeps most of the basics at bay and every time they all get sick at once I remember why I love them.
I like how you skipped the preludes and just call them the hell desk. I am 100% sure that isn’t a typo and I’m never going to check to see if you edit it just in case.
The majority of people are genuinely thankful for your help. Sometimes they put off asking for help until they are very frustrated and you catch some of that heat but they calm down quickly. They also really like it if you have to sit down and work on their computer because it means they have an excuse to not work and have some coffee. There always seems to be that one person though that you dread helping because they are always pissy and sarcastic and blame you for everything.
Others have said here but for a help desk job it’s definitely more based on customer service ability. I came in from an admin job with a very long time in customer service prior to that but no other actual certs other than just being the person that people go to in the office for help and was told by my hiring manager it’s much more about ability to handle clients.
Now the next steps in my career I’m more worried about because it’s all very competitive at least where I am and everyone seems much more involved and knowledgeable of technology than I am. I know I can learn but it is pretty overwhelming.
I actually want to get into IT. I like tech, don’t mind dumb situations, and enjoy helping people, and doubly so if it’s sarcastically helping people. Fucking shame every company wants like fourteen degrees and your first born for a level 1.
Certifications certifications certifications. Get your A+ or net+, apply for shitty remote help desk jobs like support.com. They will suck and you’ll get back to back calls, but keep your ears to the ground and a few months experience should be all you need to hop to something else. A lot of places are desperate for competent techs. Degrees don’t prove anything, I’m fact it seems like kids are graduating with these technical degrees and zero actual practical knowledge.
Source: My decade long IT career off just an associates degree.
I can confirm this. I was able to get a decent job right out of highschool with my certs I got at a technical college. Really as long as you can prove that you’re a fast learner, passionate about tech, and have the skillet to back it up it’s not hard to find a job. In my experience at least, which to be fair is only 6 years
Absolutely correct. Every single place outside of giants like Google take equivalent work experience instead of a degree. I dont even have an AA but I have 16 years experience and 11 certifications and make low 6 figures.
I have had an IT role and been a controls engineer for many years now. There is a fair amount of overlap in duties and you only need one degree for that. Basically, a lot of it is IT for machinery. I have a hell desk support team who keeps most of the basics at bay and every time they all get sick at once I remember why I love them.
I like how you skipped the preludes and just call them the hell desk. I am 100% sure that isn’t a typo and I’m never going to check to see if you edit it just in case.
You are correct. It wasn’t a typo. I stole it from the BOFH (bastard operator from ) Which if you are in IT you should read and laugh.
What machinery do you mean? Industrial machinery of some kind?
Industrial, government, chemical, even residential if the place is big enough.
The majority of people are genuinely thankful for your help. Sometimes they put off asking for help until they are very frustrated and you catch some of that heat but they calm down quickly. They also really like it if you have to sit down and work on their computer because it means they have an excuse to not work and have some coffee. There always seems to be that one person though that you dread helping because they are always pissy and sarcastic and blame you for everything.
Others have said here but for a help desk job it’s definitely more based on customer service ability. I came in from an admin job with a very long time in customer service prior to that but no other actual certs other than just being the person that people go to in the office for help and was told by my hiring manager it’s much more about ability to handle clients.
Now the next steps in my career I’m more worried about because it’s all very competitive at least where I am and everyone seems much more involved and knowledgeable of technology than I am. I know I can learn but it is pretty overwhelming.