A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.

  • EmoBean@lemmy.world
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    1 year ago

    The McDonalds here had an AI prompt for like a week. I don’t care because all I need to do is say the number for my mobile order and it was faster. But everyone over 30 would be screaming and yelling shit about “who are you”, “what’s happening”, “am I supposed to talk now?”. I still get stuck behind old people that struggle with actual humans at the drive thru.

    General technological competence is so far behind what can be offered to consumers. People are the bottle neck, look at bear proof trash can designs. And I don’t think it’s getting better like it was. With the internet now packaged into 2 click apps, the majority of kids are just doing that instead of getting into FOSS and Linux like the majority of the early 2000s internet users.

    • CalcProgrammer1@lemmy.ml
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      1 year ago

      I’m generally pro-automation if it can increase efficiency, but McDonalds’ ordering AI is terrible. It had issues understanding their buy one get one for $1 deal and then one time I ordered a “bacon McCrispy” which was an item right there on the menu but what I got was a plain McCrispy and a side order of bacon in a breakfast container. They need to send their AI back to training. I’d really just prefer kiosks at the drive thru like they have inside. Voice is the worst way to interact with a computer IMO, but maybe that’s just because most implementations suck. Voice is too open ended though, a kiosk can provide exactly what options are available and as long as it has full set of customization options I don’t think that open endedness benefits anyone.

      Also, over 30? Millenials grew up on the Internet for the most part. I’m 34 and grew up with computers and Internet. It was our parents’ generation that fails to understand tech.

      • KevonLooney@lemm.ee
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        1 year ago

        Well this kid also thinks that most people on the Internet in the early 2000s were using FOSS and Linux. He doesn’t know what’s going on.

        People were mostly using email the way we use social media: sending pictures, dumb chain emails, chatting. Instead of Instagram, you would just go to the comment section of a magazine or newspaper and post your inane ramblings there.

        • CalcProgrammer1@lemmy.ml
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          1 year ago

          Yeah, email was the social media before social media especially in the 90’s and early 2000’s. I got into Linux in 2005 and that’s also around the time Digg and Reddit started growing. I was never into social media like Myspace and Facebook but I spent a ton of my high school days on Digg.

          That said I realize most millenials didn’t get into FOSS or Linux but we did use computers a ton regardless, and smartphones were available by high school/college for most of us.

    • funkless_eck@sh.itjust.works
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      1 year ago

      it takes me about 3 times as long to use an AI bot because I have to ask it a bunch of silly questions first to try and fuck with it.

      “Yeah, let me get uhhhh the McTrangle with a side of blubblub, and do you guys do the Krango geep still?”

      • EmoBean@lemmy.world
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        1 year ago

        I’m scared that if they start including all our shit posting in their model data, it will roast me back for saying dumb stuff.

    • BearOfaTime@lemm.ee
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      1 year ago

      If it doesn’t meet the user’s needs or expectations, then the system is wrong, not the user.

      • NOT_RICK@lemmy.world
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        1 year ago

        You’re not wrong, but damn I sure would love the user to be less of an idiot. My job would be so much easier

      • Meowoem@sh.itjust.works
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        1 year ago

        I expect your system to know what I mean when I click this button and tell it to delete everything, of course I don’t want to delete it I just wrote it! It should save it before deleting it so that I still have it after.

        I trust you’ll fix this bug in the next version

  • FireRetardant@lemmy.world
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    1 year ago

    Remember when people were conspiracy theorists for saying AI would replace a ton of people’s jobs?

    • RainfallSonata@lemmy.world
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      1 year ago

      Remember when they promised us advances in technology would mean we would work less while enjoying a life of leisure?

    • Railcar8095@lemm.ee
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      1 year ago

      The article states 30% of those jobs are lost. And the 70% that are working are training the models. It is very normal that they start with a lot of oversight, manual intervention and hypercare, they are likely training the models to little my little reduce the amount of people. I don’t work in this company, but in a similar one and I don’t want to think how many people lost their job because of what we did.

      AI has already replaced ton of jobs, after all it can be used as a form of automation. Media is over hyping it’s current capabilities, but this is moving forward.

      • grue@lemmy.world
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        1 year ago

        The article states 30% of those jobs are lost.

        And good riddance, too! The fewer lives wasted doing menial fast-food jobs, the better.

        Edit: imagine simping for minimum-wage shit-jobs. Y’all are like crabs in a bucket.

    • Meowoem@sh.itjust.works
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      1 year ago

      No? Everyone has known ai will do things like this since way before anyone can remember - it’s a staple of golden era science fiction for example, referenced in cartoons like the original Jetsons, and part of every single tired doomists anti technology speel since the Victorian era.

      I guess there were and still are people who lack the ability to understand progress and seem to live continually in the delusional belief that we’re at the end of history and nothing else will ever change - there’s always people who’ll take any position that lets them avoid thinking too deeply.