Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

  • garretble@lemmy.world
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    1 year ago

    You force me to check out my own groceries. Fine.

    But don’t get pissed when I have a lot of groceries and have to move my bags because you gave me one square foot of space to bag everything. That’s often my biggest frustration. The robot thinks I’m trying to do some shady stuff, and I’m not.

    • IrrerPolterer@lemmy.world
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      1 year ago

      The ‘robot’ isn’t the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.

      Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.

    • just_another_person@lemmy.world
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      1 year ago

      Honestly, those weight systems are so easily defeated, I don’t even get the point. Anything that is measured by unit vs weight can easily be stolen.

    • Stabbitha@lemmy.world
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      1 year ago

      I use reusable bags. I have to be very slow and deliberate getting the bag ready in the bagging area or it’ll flag me.

      • Fushuan [he/him]@lemm.ee
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        1 year ago

        I use reusable bags too, I first scan and rest the products on the weighting area, and after paying quickly introduce all the products into my bag. It takes a bit longer but it’s way less problems for the workers and me, and it’s still faster than going through the regular checkout.