“From the consumer side, the technology forces customers to do work that store employees usually do, Aside from people who don’t like making small talk with a clerk, and folks who are in a rush, it’s hard to see who benefits from self-checkout.”
The store. If the consumer does the work, you save the wage of the worker plus benefits.
While it may sound lazy, in this economy, doing curbside pickup benefits the workers by giving them a job (that at least for now) a machine can’t do, and the customer saves the effort of shopping and working for the company.
Employees are usually trained to pick older fruit for curbside pickup, you can’t get unplanned discount items or sales, and you find yourself entrenched in their ads and promotions in their app. Curbside pickup is the worst way to shop for the customer.
“From the consumer side, the technology forces customers to do work that store employees usually do, Aside from people who don’t like making small talk with a clerk, and folks who are in a rush, it’s hard to see who benefits from self-checkout.”
The store. If the consumer does the work, you save the wage of the worker plus benefits.
While it may sound lazy, in this economy, doing curbside pickup benefits the workers by giving them a job (that at least for now) a machine can’t do, and the customer saves the effort of shopping and working for the company.
If you think the manager is the mastermind here, you’re either 14 or incredibly stupid.
Employees are usually trained to pick older fruit for curbside pickup, you can’t get unplanned discount items or sales, and you find yourself entrenched in their ads and promotions in their app. Curbside pickup is the worst way to shop for the customer.