I am a touch screen enjoyer. At least in theory. I like having time to browse, look at pictures, easy access to customization options and most importantly no feeling of pressure. I am not spending a cashier’s time and potentially blocking someone behind me (at least there is usually less of a line for the self-ordering).
However there are negatives for sure. My biggest annoyance is that these devices are often annoyingly slow and unresponsive. They just display a tiny bit of text and images, they should switch between screens at 60fps, not 2s per click. Also if I know what I want it is often faster to tell the cashier and let them enter the order (on their more expert-optimized and less laggy keypad).
Also, explicit confirmation of your customizations and of your order. You can double check yourself to make sure it’s all correct before submitting the order while the distracted and overworked employee at the counter could hit the wrong button or skip a customization and you often wouldn’t know until you receive the wrong item. Then you have to create more work for the workers to get your order remade.
This is why I tend to just use the mobile apps for places to order. Not laggy and gives the benefits you mentioned of using a touch screen kiosk. A lot of them you don’t even need an account to use the app which is nice if that’s something that bothers you.
Yeah, I like this style but don’t want their apps installed on my phone. A few places have mobile sites which is excellent, I know what access it has and it is shut down completely when I close the tab.
I am a touch screen enjoyer. At least in theory. I like having time to browse, look at pictures, easy access to customization options and most importantly no feeling of pressure. I am not spending a cashier’s time and potentially blocking someone behind me (at least there is usually less of a line for the self-ordering).
However there are negatives for sure. My biggest annoyance is that these devices are often annoyingly slow and unresponsive. They just display a tiny bit of text and images, they should switch between screens at 60fps, not 2s per click. Also if I know what I want it is often faster to tell the cashier and let them enter the order (on their more expert-optimized and less laggy keypad).
Also, explicit confirmation of your customizations and of your order. You can double check yourself to make sure it’s all correct before submitting the order while the distracted and overworked employee at the counter could hit the wrong button or skip a customization and you often wouldn’t know until you receive the wrong item. Then you have to create more work for the workers to get your order remade.
This is why I tend to just use the mobile apps for places to order. Not laggy and gives the benefits you mentioned of using a touch screen kiosk. A lot of them you don’t even need an account to use the app which is nice if that’s something that bothers you.
Yeah, I like this style but don’t want their apps installed on my phone. A few places have mobile sites which is excellent, I know what access it has and it is shut down completely when I close the tab.
But what if they want to notify you about great deals and coupons? DON’T YOU WANT TO KNOW ABOUT GREAT DEALS AND COUPONS?!?
I just don’t give notification permissions to most apps unless I actually care about notifications from it.
Basically yes. But also they can do that via email or web push notifications. Not that I would allow either.
There’s a reason everyone and their brother want you to install an app these days.