My own experience with Asus warranty was of utter incompetence.
It was a long time ago, around 10 years or so, and I sent a newly acquired laptop for repairs because of constants BSOD. Waited a month before getting it back… Without sound.
Turn out they forgot to reconnect the sound card. I sent it back for repair, waited another month (because even if they are at fault, they won’t even fast track that repair), only to get it back with a nonfunctional touchpad.
I don’t use it, so I didn’t send it back a third time, because who know what would have come back damaged that time.
So their repair woes aren’t recent. When their stuff works, it works well, but pray that you won’t need to RMA it.
My own experience with Asus warranty was of utter incompetence.
It was a long time ago, around 10 years or so, and I sent a newly acquired laptop for repairs because of constants BSOD. Waited a month before getting it back… Without sound. Turn out they forgot to reconnect the sound card. I sent it back for repair, waited another month (because even if they are at fault, they won’t even fast track that repair), only to get it back with a nonfunctional touchpad. I don’t use it, so I didn’t send it back a third time, because who know what would have come back damaged that time.
So their repair woes aren’t recent. When their stuff works, it works well, but pray that you won’t need to RMA it.