About half a million customers of the Australian fund UniSuper were locked out of their accounts for a week
  • MrNesser@lemmy.worldEnglish
    135·
    7 months ago

    Now I’m wondering if they can recover this from a backup or archive OR if that’s going to be an awkward call to their insurance company.

    • breakingcups@lemmy.worldEnglish
      452·
      7 months ago

      Well, if you bothered reading into the second paragraph, you’d have more info:

      UniSuper had a backup account with another cloud provider, and service was restored May 2.

      So Google doesn’t keep (unpaid) backups for it’s clients, and the ones UniSuper paid for were deleted along with everything else.

    • TachyonTele@lemm.eeEnglish
      93·
      7 months ago

      It was restored a week ago. All it did was prevent people from logging into their accounts for a few days.

      • halcyoncmdr@lemmy.worldEnglish
        281·
        7 months ago

        Only because they restored from a separate backup with a different provider, not Google restoring a backup.

    • modus@lemmy.worldEnglish
      2·
      7 months ago

      From the article, “UniSuper had a backup account with another cloud provider, and service was restored May 2.”

    • pHr34kY@lemmy.worldEnglish
      32·
      7 months ago

      They’re already back online, and they managed to do it without missing a pension payment.