Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

‘It hasn’t delivered’: The spectacular failure of self-checkout technology::Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

  • BearOfaTime@lemm.eeEnglish
    712·
    11 months ago

    Ah yes, typical technical folk, blame the user for bad design.

    If your target audience can’t use what you’ve designed, it’s the fault of the designer, not the user.

    I say this as having been in IT for 30+ years now. This argument is always presented by juniors, because their design “couldn’t possibly be wrong, the users are just doing it wrong”.

    UI needs to be intuitive and obvious. Don’t blame the user if you failed at this.

    Edit: Hahahaha the downvotes! Please, send me your resumes, so we know who not to hire! Hahahahaja

    • CADmonkey@lemmy.worldEnglish
      2·
      11 months ago

      I don’t know why you are being downvoted, must be a bunch of people wanting to defend a shitty UI.

      Because you’re right, a self checkout shouldn’t require technical knowledge to use.