UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI’s error rate is like a feature, not a bug::For the largest health insurer in the US, AI’s error rate is like a feature, not a bug.
99% it’s not AI, it is just an old school linear model, the one they have been using for decades, implemented on Excel, that they now call AI.
I know people working in insurance…
AI = computer. That’s it. The same people who called your Xbox Nintendo are using AI as a blanket term for … anything.
Yeah… Like “I’m sorry the system decides, not our decision” said the people who made the system.
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Having worked adjacent to health insurance, I can confidently say that no one has a fucking clue what they’re doing. The rules are so complicated that eventually you just throw the claim into a black box and accept the output at face value.