UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI’s error rate is like a feature, not a bug::For the largest health insurer in the US, AI’s error rate is like a feature, not a bug.
99% it’s not AI, it is just an old school linear model, the one they have been using for decades, implemented on Excel, that they now call AI.
I know people working in insurance…
AI = computer. That’s it. The same people who called your Xbox Nintendo are using AI as a blanket term for … anything.
Yeah… Like “I’m sorry the system decides, not our decision” said the people who made the system.
It’s what they trained the AI on. The AI wasn’t to help the insured’s situation. It’s so they can employ fewer agents.
Having worked adjacent to health insurance, I can confidently say that no one has a fucking clue what they’re doing. The rules are so complicated that eventually you just throw the claim into a black box and accept the output at face value.