I got a new phone number last year. The last person who owned this number just left all her accounts tied to this number and one by one I’ve been reaching out to the places tied to it telling them they have the wrong number and to stop using this one. Simple enough.
But there is one company that refuses to stop using this number. Wynhdam hotels absolutely refuses to do anything about this. They keep sending me notifications and check in confirmations for her hotel visits. Using just the texts they send me, I know her full name, email address, home address, her reservations at the hotel, which hotel she’s going to and what days. Using past conversations with the other hotels she’s been to (called in to tell them to stop this months ago), I know she’s been kicked out for making a scene in the lobby or something. Looking online, I see she has a criminal record, and a history of child custody losses, drug abuse, and is apparently an “experienced college girl” on an escort site.
In my most recent calls with wyndham, they told me that they can’t change the number out. I will need to contact this charming person and have her do it. I am absolutely not getting involved in that mess in any capacity. I’m still telling her johns and dealers this is the wrong number.
Once I explained to the call center supervisor I was escalated to this has gone on long enough and I’m willing to let an attorney deal with it, they put me on hold and supposedly took my number off the account. But the next day, I get another notification. It seems she is providing her services again and it’s still making that my problem. So I call and get routed to a promotional department that said they have no idea why they got this call, but I should probably just sue.
I tried calling the number listed on the confirmation texts but it goes to a dead end line that just asks for a remote access code and then hangs up, so I can’t ask the hotel she is actually at flag her down and say “hey, you need to update your number.”
I emailed their privacy department yesterday but the notifications are still coming in. I can’t change my phone number at the moment as I’m dealing with some delicate matters that are tied to this number so I can’t risk changing the number at this time.
How can I get wyndham to take this seriously? This is a dangerous amount of information I was able to get off a recurring text they know is going to the wrong place.
Does it usually come from the same number or numbers? If so, I’d block it/them and move on.
You tried your best to get them to at least contact her for updated information. Blocking the number(s) means you no longer see the confirmations and such. The only issue down the road would be you won’t get your own confirmations if you ever book with them and use that phone number.
I thought about that, but that only treats the symptom. This lady has my number listed on something she uses to arguably commit crimes, which means if she ever gets busted for it, her problem could potentially become my problem. I need to not be involved in her shit anywhere, and theres not really a justification to leave my data in someone else’s account.
I am not a lawyer. If being un-involved is your priority, it’s in your best interest to block the numbers and ignore the problem. You can’t be subpoenaed to testify about the contents of a call that didn’t take place.
Have you considered getting a new number yourself? Not all numbers will have problems like this one.
Hand the curse down to some other sucker
I’m not able to get a new number right now. I’m still dealing with some shit that I can’t risk losing contact with someone just because they might have an old number. There’s a possibility I can change it out again tomorrow n a few months when things calm down but not now.