

I dunno, I’m sure there’s a part of them that doesn’t want to scare off all the free labor they get from the community developers. They are probably legitimately trying to gauge how much of an impact on that this will have. That doesn’t mean they are going to stop or change anything, but they probably genuinely care enough to know.










SLA contracts can have a plethora of stipulations, including fines and damages for missing SLO. It really depends on how big and important the customer is. For example, you can imagine government contracts probably include hefty fines for causing downtime or data loss, although I am not involved with or familiar with public sector/ government contracts or their terms.
You can imagine that a customer that is big enough to contract a cloud provider to build new locations and install a bunch of new hardware just for them, would also be big enough to leverage contract terms that include fines and compensation for extended downtime or missing SLO.
I work at a data center for a major cloud provider, also not AWS