• LeadersAtWork@lemmy.world
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    7 months ago

    I’ll say this: Grabbed a free month of Prime through Google Play. Went to cancel it before it charged me again and I had so much trouble figuring out how I decided that I couldn’t be the only one and ended up Googling it.

    You couldn’t quit in the Google Play Store. It wasn’t even listed.

    It wasn’t any form of subscription or listed as a membership on Amazon.

    You couldn’t end it by following QR codes or links supplied to you on Amazon itself.

    It wasn’t in your Amazon profile or Google profile.

    The ONLY WAY to cancel it was by scanning the QR code, following the link, clicking on a “Contact Support” button, clicking on another button under “Help Topics” that said, “How to end your Prime Membership”, and finally you were taken to a page where you could actually end it. Obfuscated like a motherfucker.

    • AtariDump@lemmy.world
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      7 months ago

      But the plans were on display…”
      “On display? I eventually had to go down to the cellar to find them.”
      “That’s the display department.”
      “With a flashlight.”
      “Ah, well, the lights had probably gone.”
      “So had the stairs.”
      “But look, you found the notice, didn’t you?”
      “Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.

    • lagomorphlecture@lemm.ee
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      7 months ago

      My mom recently asked me to cancel her prime reading or whatever for her and it was infuriating. I was in the app and clicked cancel and it went to a browser where I had to click to cancel and that just opened the app where I had to click the same link that opened the browser that opened the app that opened the browser. I was getting fucking pissed when it suddenly finally opened the link in the browser so I could cancel. I’m 99% sure they actually have it coded to open in the browser after 10 tries or something to make it difficult but can’t run afoul of legislation since you can technically do it if you are tenacious enough.

  • Pistcow@lemm.ee
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    7 months ago

    You know what’s been a great experience? Trying to quit Apple+. Took seconds to set up an account on my TV and weeks to cancel. Filled a complaint with my state AG.

      • Pistcow@lemm.ee
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        7 months ago

        I disputed the charge every month for about three months. Turns out you need an apple device to reset your apple password or wait weeks for an arbitrary email to verify your account. I don’t own a single apple device, but my LG TV had Apple+.

        • kcuf2@lemmynsfw.com
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          7 months ago

          How the fuck can they require you to have an apple device to reset the password?!?

          • TexMexBazooka@lemm.ee
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            7 months ago

            My favorite is when they send a 2fa prompt to your phone when you’re trying to use find my iPhone

            • Grunt4019@lemm.ee
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              7 months ago

              Actually find my is specifically excluded from the 2fa requirement. There may be a prompt but you can proceed to the find my iPhone screen without the code.

          • dual_sport_dork 🐧🗡️@lemmy.world
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            7 months ago

            Apple loves to do that kind of shit.

            For instance, you can’t factory reset an iPhone without connecting it to either an OSX computer, or a PC running their special program. Don’t ask me what’s wrong with just holding down power and volume up, or whatever. Like every other phone on Earth can do.

            • tomkatt@lemmy.world
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              7 months ago

              For instance, you can’t factory reset an iPhone without connecting it to either an OSX computer, or a PC running their special program.

              This is patently untrue. Settings -> General -> Transfer or Reset iPhone. You have the option from there to wipe all data, do a full factory reset, or transfer the phone’s data to another device.

              I’ve no idea where you’re getting your info from.

            • Raiderkev@lemmy.world
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              7 months ago

              “Like every other phone on Earth can do”

              Those phones aren’t made by brave risk takers willing to design things to be just shittier enough that you’ll still buy it, and increase the ever important bottom line.

    • CosmoNova@lemmy.world
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      7 months ago

      Apple+ is the worst subscription service I‘ve come across. I was interested in 2 shows but it wouldn‘t let me subscribe, browse their catalog or unsubscribe in the browser. I had to use my old iPad to subscribe and unsubscribe because apparently it‘s only meant to be used by apple hardware users? And what‘s even worse I had to use online search engines to actually get to the pages of shows and movies in my browser so I could watch it on my computer. Whenever I tried to go to the catalog directly, it would give me an error. Needlessly to say the stuff that I watched was mediocre at best and I immediately cancelled my subscription as soon as I found out how.

    • taiyang@lemmy.world
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      7 months ago

      Oh dang I know the free trial, we got that too. Fuck I hope it’s not as much a pain to cancel for us.

  • Veraxus@lemmy.world
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    7 months ago

    How about the whole “sure you already paid for a year of Prime Video, but now you need to pay us again or we’re going to ruin the thing you already paid for” situation?

  • Magzmak@lemmy.world
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    7 months ago

    I still haven’t consented to the 2.99 price hike to no have commercials. I will wait until the lawsuit runs its course because fuck em.

        • SkyezOpen@lemmy.world
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          7 months ago

          I just plug a really long hdmi into my computer if I want to watch things. Smart tech is pretty awful and will only get worse.

          You can jailbreak a firestick but it seems like that’s for third party streaming which is spicy unless you have a VPN. No idea about adblock for official apps.

  • pizzaboi@lemm.ee
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    7 months ago

    On the other hand, I didn’t sign up for Prime but have had it for 2 months now. Have yet to be charged and I can’t access the page to cancel it.