Valve announced a replacement feature for both Family Sharing and Family View. Currently in beta.
Features:
- up to 5 members
- game sharing
- parental controls
- allow access to appropriate games
- restrict access to the Steam Store, Community or Friends Chat
- set playtime limits (hourly/daily)
- view playtime reports
- approve or deny requests from child accounts for additional playtime or feature access (temporary or permanent)
- recover a child’s account if they lost their password
- child purchase requests
Small nitpick, but it’s funny that you specifically listed their refunds first. Because they were forced into that. Some may remember how comically awful Steam’s customer support used to be. It was genuinely horrible, with resolution turnaround times measured in days and weeks instead of minutes or hours. There was no instant messaging or automated system; You had to email a sketchy email address, then wait days or weeks for them to finally respond. And chances were good that the response would basically boil down to “lul git fuckd loser, sux 2 b u”
Europe started pushing for them to be more customer friendly, because their refunds in particular were breaching some local European laws. In order to keep operating in Europe, they revamped their refund process entirely and recommitted to better customer service going forwards. But they only started the entire refund revamp in 2015 because they were going to be pushed out of European markets if they failed to comply.
I brought it up because until Steam did it NO digital game marketplace had refunds. Whether or not they got sued, Steam led the way