Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined
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The LLM worked better than the Indian service agent I got to talk to, however after I got an agent speaking my language things resolved
I actually believe it.
Customer support for cheap companies is someone in a call center in India or some other country with obscenely low wages, following a bad flow chart with limited access and less autonomy. To match it you basically just need the LLM to parse the interaction into following the flowchart, and even when it struggles to do so, you’re comparing it to a minimum wage, probably uneducated, worker in a non-English speaking country.
The bar is wildly low.
So “customer service” (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.
Trust the robot. Robots never lie. Also I’m not a robot. Beep
Watch their stocks. 🤣
I would really appreciate it if anyone could share some video or article or something that explains the relation between stocks and layoffs.
I don’t nave a citation, but in general, layoffs are usually used to cut costs. Spending less means more profits. More profits generally means the company looks better to the investors, and hence, better stock price.
I’m only taking about the relation between stocks and stupid decisions.
Wish I understood what drives the yearly layoffs tide
“I decide what the tide will bring.”
-Nami
So basically it’s because of a fish girl.
Klarna had their best year so far, they lost a record low 11 billion SEK. (About 1.1 billion usd).
Well…AI’s don’t snort cocaine so that’s an improvement for Klarna…
Nah, they can’t claim that until they swap their execs with AI.
Now, the powder scandal wasn’t just about the execs 😁
Who?
Eurostuff
