Hello nice people,

I’ve been using NiceHash app for some time 5-6 years ago. (It was a simple app for mining cryptocurrency and you get paid in bitcoin on their wallet, then you could transfer bitcoin to another wallet.) It was working fine until they got hacked (or fooled us) and lost all crypto. Luckily I didn’t loose much like some guys did. I decided not to use the service anymore and I’m still receiving stupid e-mail newsletters. I tried to unsubscribe and It asks me for login, I know password, but don’t have 2fa anymore. Also I don’t have backup 16 words.

Now support told me that this is the only way and I feel ridiculous about taking selfie just to unsubscribe. Am I protected against this somehow? I live in Europe and I think Nicehash is located in neighbourhood.

And of course I never wanted to subscribe…and I don’t think I ever verified account with a document.

What are my options other than just filtering that shitty domain as spam?

edit: typo

  • WhoRoger@lemmy.worldEnglish
    3·
    1 year ago

    If you asked to delete or alter the account, then it makes sense. To unsubscribe from emails… Well normally not but I guess it’s financial information, and you can’t use 2FA, so I guess it makes sense that they need to protect themselves.

    If you never used a document to sign up, then it’s ridiculous to ask for more information… Not sure if it’s actually illegal though, as long as they handle the data correctly.

    • rambos@lemm.eeOP
      1·
      1 year ago

      It would be less morbid if they were asking for documents, but selfie comon…

      They are not providing anything important to my email, its just crap like:

      Why should you overclock your GPUs? Help us make NiceHash better! Etc

      Im contacting them from the same email tho. Obviously company I dont trust and I have to stick to spam folder it seems

      • WhoRoger@lemmy.worldEnglish
        2·
        1 year ago

        Documents don’t help against identity theft. I guess selfies don’t either in the age of deepfakes, but it gives them plausible deniability.

        The problem here is that you lost the 2FA, so that makes it difficult.

        But yea as long as it’s just emails from a company you don’t care about, setting them as spam is the easiest solution.