I love self checkouts especially if I’m just grabbing a few things because I’ve gotten the rhythm of them down really well and get in and out much more quickly. And in reality they should only be used to offload the customers that meet that exact profile, “just grabbing a few things, not intimidated by tech”

That said the problem is two fold, people do not understand the optimal use case of self checkouts, and two companies see them as a way to cut as much labor as they can which in many cases forces those who don’t meet the ideal criteria into using them.

I personally prefer self checkout at the grocery store because I get to bag my groceries the way I want to (grouped by frozen food, cans/bottles, non-food, etc.). It’s annoying to carefully group my items at the regular checkout conveyor only to have the cashier randomly bag them at the end. And even if I offer to bag them myself, I have to do it awkwardly while the cashier and next customer wait and stare, which isn’t the case for multiple self-checkout counters.

I think self checkouts have their place in the world, but too many suits with low brain cell counts have tried to treat them as the panacea for everything, and got dollar signs in their eyes and started salivating when they saw the prospect of firing all their cashiers. But they really don’t lend themselves well to a lot of types of retail establishments.

The Walmarts near me are exclusively self checkout at most hours of the day. They still have a dozen or more normal checkout lanes, but they’re almost always unmanned. Instead, they corral everyone into their “open concept” self checkout area which is a nightmare of shopping carts bumping into each other and customers with zero situational or spatial awareness stepping on each other’s toes. The best part is, the machines get their knickers in a twist so often that they now have pretty much exactly as many employees standing around the self checkouts to babysit customers and unjam the machines (and watch for theft, I’m sure) as they had normal checkout cashiers in the first place.

Both of our local Home Depots have self checkout “desks,” each of which is a big table with the scanner and monitor facing the customer. I suppose their self checkout theft rates have gotten so high that they’ve converted all of their checkouts back to cashier operated ones, but they kept the same self checkout machines… Just, the employee operates it instead of you. So we’ve come full circle and just reinvented the normal checkout but worse, because both you and the employee are on the same side of the same counter breathing in each other’s faces.

I do like the single self checkout kiosk at the Autozone across the street, though, simply because their entire staff seems to be perpetually doing something that doesn’t involve helping customers or addressing the ever-lengthening line in any capacity whatsoever. And also practically no one else has twigged to the self checkout machine at all. So when I just need a can of Brakleen or a quart of oil or whatever the fuck, I can just scan it and bounce while everyone else is standing around in line growing old.

Self checkout has only been convenient for handful of items. People that go through with a cart full and a half deserve the frustration.

Go to a real person if you have big order. However companies should treat their employees better so they don’t leave.

I prefer a handler who is fast and accustomed to checking customers out all day. The self checkout is only as efficient as the current person occupying the kiosk.

Good, those things are garbage

The whole idea of a large store that you walk through and gather your own things for is strange, unless we’re talking farmers markets. You should just tell someone what you need and they give it to you or deliver. We’ve created a world dependent on cars but not using them intelligently.