It’s wild how many good uses of this tech there are, and how it’s mostly implemented in asinine ways, instead. It’s great for brainstorming. Not so great for customer fucking service.
AI is taking customer service jobs by storm because 80% of the tasks they do are answering the same questions over and over for Grandma who can’t remember how to turn on the TeeVee.
The problem is when you’re part of the 20% who has an issue that isn’t solved by the basic help steps. It’s so damn frustrating to tell an AI multiple times that you need isn’t covered by the basic steps
I’m pretty sure the models are trained primarily by the help docs, rather than previous support incidents, which would explain the extreme insistence on performing basic support steps repeatedly
Everybody thinks they’ll be able to time their exits perfectly or near so, and it will be somebody else left holding the bag - in other words they’re ridding the bubble as high as it will take them but ready to jump off when it starts to wobble.
On past experience (having gone through 2 big crashes within the respective industries), the most professional of investors (such as Investment Banks) will probably manage it, the rest not so much, especially Retail Investors.
Even then some of the professionals will get nuked as well, frankly speaking it’s the cautious, experienced, and old who will handle this best those who have seen the previous ones in some way be it with their own eyes or through history who will get out.
Because it’s the only growth area. Speculators need to speculate. There’s money to be made on a bubble on the way up, and tons on the way down, as long as you time it right
And yet, the MBAs continue to pump money into it like AI doesn’t fail to provide any value in 80% of their shoehorned implementations.
It’s wild how many good uses of this tech there are, and how it’s mostly implemented in asinine ways, instead. It’s great for brainstorming. Not so great for customer fucking service.
AI is taking customer service jobs by storm because 80% of the tasks they do are answering the same questions over and over for Grandma who can’t remember how to turn on the TeeVee.
The problem is when you’re part of the 20% who has an issue that isn’t solved by the basic help steps. It’s so damn frustrating to tell an AI multiple times that you need isn’t covered by the basic steps
I’m pretty sure the models are trained primarily by the help docs, rather than previous support incidents, which would explain the extreme insistence on performing basic support steps repeatedly
I guess that’s true. Customer service has almost never been able to actually help me, even before.
If you get to a human who cares, they often can, but it’s even harder now that AI is in the picture.
Everybody thinks they’ll be able to time their exits perfectly or near so, and it will be somebody else left holding the bag - in other words they’re ridding the bubble as high as it will take them but ready to jump off when it starts to wobble.
On past experience (having gone through 2 big crashes within the respective industries), the most professional of investors (such as Investment Banks) will probably manage it, the rest not so much, especially Retail Investors.
Even then some of the professionals will get nuked as well, frankly speaking it’s the cautious, experienced, and old who will handle this best those who have seen the previous ones in some way be it with their own eyes or through history who will get out.
80?
I feel like that number is way over 90, 95
https://en.wikipedia.org/wiki/Sunk_cost
Because it’s the only growth area. Speculators need to speculate. There’s money to be made on a bubble on the way up, and tons on the way down, as long as you time it right