A grieving mother was left distraught by Amazon after a laptop bought to plan her child’s funeral disappeared in an alleged scam – despite the website claiming to protect the purchase with a one-time password.
Not sure what the “scam” here is. Are they saying the delivery person triggered the OTP and walked off with the pacakge?
Seems like that would be a super easy problem for Amazon to fix.
I’m feeling the exact same way. This isn’t a scam as much as it is just plain theft. Amazon employees are stealing the packages plain and simple. And I also feel like Amazon doesn’t want to investigate itself and find out that they’ve hired thieves instead of employees.
I ordered an iPhone from Apple using their new-ish courier service. It’s just a Spark Driver (Walmart). The driver stole it. Apple said “call the police” which, lol, went nowhere.
Credit card chargebacks are usually much more helpful than the police.
That’s the road I went down. Sadly, $150 of that was a gift card that is not salvageable. Fucking drivers.
This is why I’m so glad I have the ability to go to my cell phone provider store and buy directly there( for cell phones), and best buy for most other electronics. If I have to order I have it sent to the store. Stolen in shipping? Not my problem. Again I’m glad I have that ability.
I’m not really sure how the OTP would prevent thefts, as demonstrated by this article.
Another common way to do this is for drivers to deliver the box, take a picture to ‘prove’ it was delivered, then pick it back up.
I just got an OTP package and all went well.
If the problem is theft by drivers, then the OTP is counter productive as it alerts the driver that this particular package contains a high value item, so they can easily swap it or fool the system.
If she had access to an electronic device to order the computer… why did she need to buy a laptop to write a eulogy? Go to the library and write it for free.
It was a dense and difficult article to read, so it’s likely you missed the subject and the overall point that was being made. The article was not about how this woman should write a eulogy, or whether it’s preferred to write a eulogy using one of a variety of media, including a laptop, pen and paper, or dictation. Nor was it about why one may need to order a laptop even though one may already have access to the Internet and word processing software through other electronic devices. Rather, the article was about the laptop she ordered through Amazon being stolen by the person making the delivery. In other words, no matter what the reason was for buying the laptop, the laptop would have still been stolen. Does that help? I sure hope it does.
Well said. Honest question: Did you really type this up on your first try? It takes me like six to eight edits to get anywhere near this level of eloquence.
Grieving people rarely think rationally.
